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Delivery

With the different types of products that we sell, there are different pricing and dispatch times. Please choose an order type for more information.

Bespoke

Deliveries of orders placed through our Kit Designer will be made to the address specified on your account, unless you specify otherwise. We aim to deliver our totally bespoke products within 6 weeks from the date that your order is confirmed.

Delivery for kit designer orders to be delivered to Hong Kong will cost $300. Other countries may vary, please check with your Sales Representative.

Stock

All of our Hong Kong stock orders are dispatched by HK Post. All of our international deliveries are dispatched by Speedpost.

The delivery charges will vary depending on your delivery address.

See below for a summary of delivery charges on stock orders.

Delivery Destination Service Cost Expected Delivery
Hong Kong HK Post $60 1-3 working days
International Speedpost From $70 per kg 5-10 working days

Personalised

Orders for any stock that you have personalised will be delivered within 10 working days. At peak times, this may be longer. All items will be delivered together, unless we inform you otherwise.

Please confirm costs and delivery details with your Sales Representative.

Countries we dispatch to

Europe: Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Americas: Canada, Chile, Puerto Rico, United States, Venezuela

Asia: Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates

Rest of the World: Australia, Egypt, New Zealand, South Africa

Change your delivery address

Returns

Return your item

We've simplified our returns process, to make it easier for you. Please ensure that you follow these steps, as failure to do so may cause delay or non-acceptance of a return. For more information, please see our Terms & Conditions.

Step 1 I Set up your return with customer services

It's simple and easy to do this, either use the contact form or call our dedicated customer services team using the details below.

Step 2 I Fill in the returns form

Customer services will provide you with a form, if not, you can download it using the link below.

Returns Form

Step 3 I Post your items back to us

Please make sure that you enclose the returns form, as we will not be able to accept the return without this. We also recommend that you use a tracked mail service, in case your parcel gets lost.

Note: To ensure the health and safety of our staff, goods must be returned in an unsoiled condition. Please ensure that all goods are washed prior to returning them.

Returns address:
Kukri Asia Ltd
Unit B
24/F Redana Centre
25 Yiu Wa Street
Causeway Bay
Hong Kong

Once you have sent the parcel back to us, you don't need to do anything else. We will process the return and arrange your exchange and/or refund within 15 working days.

Any other questions

If you haven’t found the information you needed, or require further help, please contact us.